Refund and Returns Policy
Website: https://vezro.shop/
Effective Date: September 2, 2026
Last Updated: September 2, 2026
At VEZRO, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms and conditions outlined below.
This Refund & Returns Policy explains our requirements for returns, exchanges, refunds, damaged or defective products, return shipping, and order cancellations.
By placing an order with VEZRO, you acknowledge and agree to this policy.
1. 15-Day Return Policy
VEZRO accepts eligible returns within 15 days from the date your order is delivered.
If you wish to return an item, you must contact us within this 15-day period and provide the necessary order information.
After the 15-day return period has expired, we generally cannot accept returns unless the return is required by applicable law or VEZRO has specifically authorized an exception.
We strongly recommend contacting us as soon as possible if you believe a product is unsuitable, damaged, defective, incorrect, or otherwise qualifies for a return.
2. Return Eligibility
To qualify for a return, an item should generally meet all of the following conditions:
- The return request is submitted within 15 days of delivery.
- The product has not been worn or used.
- The product is in its original condition.
- The product is clean and free from damage, stains, odors, or signs of use.
- Original packaging is included where applicable.
- Original tags, labels, accessories, and included materials are retained where applicable.
- The product was purchased directly through VEZRO.
- The customer follows the return instructions provided by VEZRO.
Products that have been worn, washed, altered, damaged, or otherwise used may not qualify for a return.
3. How to Request a Return
Before sending any product back, please contact our customer service team at:
Email: sales@vezro.shop
Phone: +1 226-240-9751
When contacting us, please provide:
- Your full name
- Order number
- Product name
- Reason for the return
- Date the order was received
- Photos of the product, if relevant
If the product is damaged, defective, incorrect, or materially different from what was ordered, photographs may be requested so that we can properly review the issue.
Please do not send a product back without receiving return instructions from VEZRO.
Returns sent without prior authorization may experience delays or may not be accepted.
4. Return Shipping
Unless the return is the result of an error by VEZRO, such as receiving an incorrect product or a product that arrived damaged or defective, the customer may be responsible for the cost of return shipping.
Return shipping costs are generally non-refundable.
If VEZRO determines that the return resulted from our error, we may provide appropriate return instructions or otherwise assist with the return shipping process.
Customers should retain their return tracking information and proof of shipment until the return has been fully processed.
5. Return Inspection
Once a returned product is received, VEZRO may inspect the item to determine whether it satisfies the requirements of this policy.
We may check the product’s condition, packaging, tags, accessories, and signs of use before approving the return.
If an item does not meet our return requirements, we may decline the return or provide an alternative resolution where appropriate.
The final refund decision may depend on the condition of the returned product and the circumstances of the return.
6. Refunds
Once an eligible return has been received and approved, VEZRO will process the applicable refund.
Approved refunds are generally issued to the original payment method used to place the order.
Please allow approximately 3–7 business days for the refund to be processed after the return has been approved.
The time required for the funds to appear in your account may also depend on your bank, credit card company, payment provider, or financial institution.
VEZRO cannot control processing times imposed by external financial institutions.
7. Refund Amount
For an approved return, the eligible product purchase amount may be refunded according to the circumstances of the return.
Original shipping charges may not be refundable unless required by applicable law or the return resulted from an error attributable to VEZRO.
Return shipping costs are generally the customer’s responsibility unless otherwise stated or required by applicable law.
If only part of an order is returned, only the eligible returned item or items will generally be considered for a refund.
8. Damaged Products
If your order arrives damaged, please contact VEZRO as soon as reasonably possible after delivery.
Please provide your:
- Order number
- Product information
- Description of the damage
- Photographs showing the product and packaging
We will review the information and determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, exchange, refund, or another appropriate solution.
Customers should retain the original product and packaging until VEZRO has completed its review and provided further instructions.
9. Defective Products
If you believe a product has a manufacturing defect or other qualifying defect, contact us at sales@vezro.shop.
Please describe the issue clearly and provide photographs or other information if requested.
VEZRO may need to review the product before determining whether it qualifies for a replacement, exchange, refund, or other resolution.
Normal wear and tear, accidental damage, improper use, misuse, or damage caused after delivery may not qualify as a product defect.
10. Incorrect Product
If you receive an item that is different from the product you ordered, please contact us promptly.
Provide your order number and photographs of the product received so that we can review the issue.
If VEZRO confirms that an incorrect item was shipped due to our error, we will work with you to determine an appropriate resolution, which may include replacement, exchange, or refund.
11. Exchanges
VEZRO may offer exchanges for eligible products depending on product availability.
If you would like to exchange an item, contact us at sales@vezro.shop within the applicable 15-day return period.
The replacement product must generally be available and the returned item must meet the applicable return conditions.
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.
12. Items That May Not Be Eligible for Return
Certain products or situations may not qualify for a return.
Examples may include:
- Products returned after the 15-day return period.
- Products that have been worn or used.
- Products that have been washed or altered.
- Products showing stains, odors, damage, or other signs of use.
- Products returned without required original packaging or accessories where applicable.
- Products damaged through misuse or improper care.
- Products that have been intentionally damaged after delivery.
- Items specifically identified as non-returnable at the time of purchase.
- Products purchased through unauthorized third parties rather than directly from VEZRO.
Additional exclusions may apply where permitted by applicable law.
13. Sale and Promotional Items
Products purchased during a sale or promotional campaign may be subject to specific return conditions.
If a particular product or promotion has different return requirements, those requirements may be displayed on the relevant product page or communicated during the purchase process.
Unless specifically stated otherwise, sale or promotional pricing does not automatically guarantee that an item is non-returnable.
14. Order Cancellations
If you need to cancel an order, contact VEZRO as quickly as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests; however, cancellation cannot be guaranteed once an order has entered processing, fulfillment, packaging, or shipment.
If the order has already shipped, you may need to receive the product and follow the applicable return procedure.
Any approved cancellation refund will generally be returned to the original payment method.
15. Refused or Undeliverable Packages
Customers are responsible for providing an accurate and complete shipping address at checkout.
If a package is returned to VEZRO because of an incorrect address, incomplete address, refusal of delivery, or failure to accept delivery, additional shipping or return costs may apply.
If the customer requests that the order be shipped again, additional shipping charges may be applicable.
16. Refund Processing Time
After an eligible return has been received and approved, VEZRO generally processes the refund within the applicable processing period.
Please allow 3–7 business days after refund approval for the refund to be processed.
After VEZRO submits the refund, your bank or payment provider may require additional time before the funds become visible in your account.
If you have not received your refund after the applicable processing period, please contact your payment provider first and then contact us if additional assistance is required.
17. Return Tracking
If you are responsible for return shipping, we strongly recommend using a shipping service that provides tracking and proof of delivery.
VEZRO is not responsible for returns that are lost, damaged, or misdirected while being shipped back to us by the customer.
Customers should keep the return tracking number until the return has been confirmed and the refund or exchange has been completed.
18. Fraudulent or Abusive Returns
VEZRO reserves the right to investigate unusual, fraudulent, or abusive return activity.
This may include repeated returns that do not comply with our policy, intentional product damage, fraudulent refund claims, false statements regarding products, or other activity that appears to abuse our return process.
Where permitted by law, VEZRO may restrict or decline future transactions or returns associated with fraudulent or abusive activity.
19. Consumer Rights
Nothing in this Refund & Returns Policy is intended to limit, exclude, or waive any consumer rights or legal protections that cannot legally be limited or waived under applicable federal, state, or local law.
Where applicable law provides customers with rights that are more favorable than the terms described in this policy, those legal rights will apply.
20. Changes to This Policy
VEZRO may update or modify this Refund & Returns Policy from time to time.
Changes may be made to reflect operational changes, new services, updated procedures, or changes in applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
We encourage customers to review this policy before making a purchase or submitting a return request.
Contact Us
If you have questions about returns, exchanges, refunds, damaged products, defective products, or cancellations, please contact VEZRO.
VEZRO
Website: https://vezro.shop/
Email: sales@vezro.shop
Phone: +1 226-240-9751
Address: 12 Orchard Dr, South Salem, NY 10590, United States
Return requests should be submitted by contacting:
sales@vezro.shop