Website: https://vezro.shop/
Effective Date: September 2, 2026
Last Updated: September 2, 2026

At VEZRO, we aim to make the delivery process simple, reliable, and convenient. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.

By placing an order with VEZRO, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Shipping Availability

VEZRO is a U.S.-based online store and currently focuses on shipping orders within the United States.

Shipping availability may vary depending on the product, destination, carrier service, and other operational factors.

If a particular product has shipping restrictions, applicable information may be displayed during the ordering process.

2. Order Processing Time

After an order is successfully placed and payment has been authorized, VEZRO generally requires approximately 1–3 business days to process and prepare the order for shipment.

Order processing may include:

  • Payment verification
  • Order review
  • Product preparation
  • Quality or order checks
  • Packaging
  • Shipment preparation
  • Handover to the applicable carrier

Business days generally exclude weekends and applicable holidays.

During periods of unusually high order volume, promotional events, holidays, or other circumstances, processing may take longer than the standard estimated timeframe.

3. Estimated Delivery Time

Once an order has been shipped, standard delivery generally takes approximately 7–12 business days within the United States.

Delivery times are estimates rather than guaranteed delivery dates.

The actual delivery timeframe may vary depending on:

  • Shipping destination
  • Carrier operations
  • Weather conditions
  • Holidays
  • Seasonal shipping volume
  • Transportation delays
  • Incorrect or incomplete addresses
  • Local delivery conditions
  • Other circumstances outside VEZRO’s reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will generally be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on factors such as:

  • Destination
  • Order size
  • Product characteristics
  • Shipping method
  • Promotional offers
  • Carrier charges

If a free-shipping promotion is available, additional terms or eligibility requirements may apply.

5. Order Confirmation

After successfully placing an order, you may receive an order confirmation by email.

The confirmation may contain information such as:

  • Order number
  • Products purchased
  • Order amount
  • Shipping information
  • Customer information
  • Other relevant transaction details

Please review your order confirmation carefully.

If you notice an incorrect shipping address or other important information, contact VEZRO as soon as possible.

6. Shipping Confirmation and Tracking

Once your order has been processed and shipped, VEZRO may send a shipping confirmation containing tracking information when tracking is available.

Tracking information allows you to monitor the progress of your shipment through the applicable carrier.

Please note that tracking information may take some time to become active after the carrier receives and scans the package.

VEZRO is not responsible for delays in tracking updates caused by the shipping carrier.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully verify:

  • Full name
  • Street address
  • Apartment, unit, or suite number
  • City
  • State
  • ZIP code
  • Phone number where required

VEZRO is not responsible for delivery problems caused by incorrect, incomplete, outdated, or incorrectly entered shipping information provided by the customer.

If you realize that you entered an incorrect address, contact us immediately at sales@vezro.shop.

Although we will make reasonable efforts to help, address changes cannot be guaranteed once an order has entered processing or has been shipped.

8. Shipping Delays

Although VEZRO works to process orders within the estimated timeframe, delivery delays may occasionally occur.

Delays can result from circumstances including:

  • Severe weather
  • Carrier disruptions
  • Transportation issues
  • High shipping volume
  • Holidays
  • Natural disasters
  • Incorrect address information
  • Operational disruptions
  • Unexpected logistical circumstances
  • Other events outside our reasonable control

When a delay occurs after the package has been handed to the carrier, customers may need to contact the carrier directly using the provided tracking information.

9. Lost Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check:

  • Your front door or entrance
  • Mailbox
  • Building reception
  • Parcel lockers
  • Household members
  • Neighbors
  • Other secure delivery locations

You may also contact the shipping carrier using the tracking information provided.

If you are unable to locate the package after checking these locations, contact VEZRO at sales@vezro.shop so that we can review the situation and determine what assistance may be available.

10. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product as soon as reasonably possible.

We recommend taking clear photographs of:

  • The outer shipping package
  • Shipping label
  • Visible damage
  • Product packaging
  • Damaged product

Contact sales@vezro.shop with your order number and photographs so that we can review the issue.

Please retain the original packaging until the matter has been resolved.

11. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item appears to be missing from your shipment, contact VEZRO promptly.

Please provide:

  • Order number
  • Name of the missing or incorrect item
  • Description of the issue
  • Photographs where applicable

We will review the order and determine an appropriate resolution.

12. Multiple Shipments

Depending on product availability, fulfillment requirements, or other operational circumstances, products from a single order may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each shipment where available.

You will not necessarily receive every item from an order in the same package.

13. Failed Delivery

A delivery may fail because of circumstances such as:

  • Incorrect address
  • Incomplete address
  • Recipient unavailable
  • Refusal of delivery
  • Carrier restrictions
  • Access restrictions
  • Delivery attempts that were unsuccessful
  • Other circumstances affecting delivery

If a package is returned to VEZRO because of customer-provided incorrect or incomplete information, additional shipping charges may apply if the customer requests that the order be shipped again.

14. Refused Packages

If a customer refuses delivery without an approved cancellation or return arrangement, the package may be returned to VEZRO by the carrier.

Any refund or reshipping arrangement will be evaluated according to our applicable policies.

Additional shipping or return costs may be deducted from a refund where permitted by applicable law and depending on the circumstances.

15. Address Changes

If you need to change your shipping address after placing an order, contact us immediately at:

sales@vezro.shop

We will make reasonable efforts to accommodate the request if the order has not yet been processed or shipped.

Once an order has been shipped, VEZRO may be unable to change the delivery address.

Customers should contact the shipping carrier directly when carrier-based address correction is available.

16. Shipping Carrier

VEZRO may use different shipping carriers depending on the destination, product, shipping method, availability, and other logistical factors.

The carrier selected for an order may vary.

Once an order has been transferred to a shipping carrier, certain aspects of delivery are outside VEZRO’s direct control.

17. Shipping Estimates Are Not Guarantees

All delivery timeframes provided by VEZRO are estimates unless expressly stated otherwise.

The estimated 1–3 business days for processing and approximately 7–12 business days for standard delivery are intended to provide customers with a general expectation of when an order may arrive.

These estimates do not constitute a guaranteed delivery date.

Unexpected delays may occur even when an order has been processed and shipped within the expected timeframe.

18. Holidays and Peak Periods

Order processing and delivery may take longer during holidays, major promotional events, seasonal sales, and periods of unusually high order volume.

Customers are encouraged to place time-sensitive orders sufficiently in advance.

VEZRO cannot guarantee delivery by a particular holiday, event, birthday, travel date, or other customer-selected deadline unless an express guaranteed delivery service has been specifically offered and confirmed.

19. Shipping and Order Cancellation

If you wish to cancel an order, contact VEZRO as soon as possible.

Cancellation requests may not be possible once an order has entered fulfillment or shipment.

If an order has already shipped, you may need to receive the product and follow the applicable Refund & Returns Policy.

20. Shipping and Returns

Shipping an order to the customer and returning an item are separate processes.

If you need to return a product, please review our Refund & Returns Policy before sending anything back.

Customers should not send products to an address that has not been provided or confirmed by VEZRO.

Unauthorized returns may result in delays in processing the return.

21. International Shipping

VEZRO primarily focuses on shipping within the United States.

If international shipping becomes available in the future, additional terms may apply, including customs requirements, duties, taxes, import restrictions, carrier limitations, and additional delivery times.

Any applicable international shipping terms will be communicated through the website or checkout process.

22. Customer Responsibility

Customers are responsible for ensuring that the information provided during checkout is accurate.

This includes the correct shipping address and contact details.

Customers should also monitor their tracking information when provided and make reasonable efforts to receive their packages.

VEZRO is not responsible for delays or failed deliveries resulting from inaccurate information supplied by the customer.

23. Contact Us

If you have questions about shipping, delivery, tracking, damaged packages, missing items, or an existing order, please contact VEZRO.

VEZRO
Website: https://vezro.shop/
Email: sales@vezro.shop
Phone: +1 226-240-9751
Address: 12 Orchard Dr, South Salem, NY 10590, United States

Our team will make reasonable efforts to assist with shipping-related questions and concerns.

24. Changes to This Shipping Policy

VEZRO may update or modify this Shipping Policy from time to time to reflect changes in our shipping processes, carriers, services, business operations, or applicable requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically for the most current shipping information.